Refund policy

By virtue of Directive 2011/83 / EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, of October 25, 2011, on consumer rights, Directive 93/13 / EEC and amending Directive 1999/44 / EC of the European Parliament and Directive of the Council and of the Council 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, repealing the following points:
The user has the right of withdrawal on the items purchased on the website belonging to SCULPTINGTIMES.
The user may return the items purchased within 14 calendar days from the day following receipt of the item by the planned transport service. In the event that the order consisted of several articles and the articles had been sent separately, within 14 calendar days for the return, it will begin to count from the day following the one on which it is received through the corresponding transport service. , the last of the items in your order. After this period, the products will be considered compliant and accepted by the customer can not claim.
The user, prior to any return, must inform the SCULPTINGTIMES customer service department indicating the order number and purchase information through the contact form. Prior notice is essential.

Users can exercise their right of withdrawal in case of receipt:
Wrong, defective products with defects caused not by the carrier: The user can request that a new correct item be sent to them without damage or that the full amount paid (cost of the item plus shipping) be reimbursed in the same way as the payment was made. If the user chooses to have a new article sent, SCULPTINGTIMES will bear the costs (cost of new articles and shipping costs).
Without incorrect and impeccable products: users can exercise their right to return defective products that are not without defects and request a refund of the full amount of the item. The shipping costs of the article cannot be reimbursed to the user, and the shipping costs by the user to SCULPTINGTIMES will be borne by the user. The cost of the product will be returned once the item is received by SCULPTINGTIMES, in perfect condition and in its original packaging within the date SCULPTINGTIMES receives the product from the user 14 calendar days.

The client will take care of the bureaucratic and customs procedures according to the return and will be responsible for its correct implementation in case of returns from outside the European Union.